We have decades of experience with Home Care, Private Care and Companionship Care services and we want you to feel it from the moment our people meet your people. Our skilled and compassionate clinical teams will deliver the care you need—when you need it, for as long as you need it—using industry-leading techniques and therapies tailored to you, as your specific situation evolves. We feel privileged to be guests in your home and we’re committed to delivering the care and services you need to stay healthy—right where you are.
Home Care At A Glance: The Basics
Personal Care (bathing, using the restroom, grooming, etc), Advanced Personal Care (transfers, catheter care and ostomy hygiene), Companionship Care, Respite Care (relief for caregivers in the family), Nursing, Transportation, Errands and assistance with common Household tasks (housekeeping, meal preparation and pet care).
Medicaid, Medicaid HMO, County Tax and Grant Programs, Private Insurance, Long-Term Care Insurance, VA Benefits, Trust Funds, Worker's Compensation, Private Payment.
18 and older.
LENGTH OF CARE
As little as you need to as much as you need.
Anyone who needs home care due to aging, disability, injury or illness can receive services.
REQUIRES PHYSICIAN ORDER OR STATE APPROVAL?
Sometimes. Specific medical care and oversight may require a physician's order and state programs funding services will determine the level of care needed in order to approve services.
Care Team: Who’s Here To Help?
Questions to ask when selecting a Home Care Agency
WHAT TYPES OF SERVICES ARE AVAILABLE?
Why this is important: Many home care providers are limited to non-medical Private Duty Care. Non-medical care generally means the provider cannot provide nursing care or nursing oversight as an option, and their caregivers are unable to perform more complex tasks such as catheter care, bowel programs, using lifting and transfer devices, etc.
What you can expect at Integrity: We’ll work with you and your family to customize a care plan that meets your unique needs, even if those needs include medical private care. This means you won’t have to switch providers or move to institutional care if your needs increase. Even better, at Integrity, our Care Navigation team will facilitate these transitions seamlessly—from housekeeping to complex nursing care—we can do it all.
HOW IS QUALITY OF CARE MEASURED AND MONITORED?
Why this is important: Unfortunately, some agencies don’t monitor service quality and compliance. Having a compliance and monitoring program in place helps an agency quickly respond to issues and raises the overall quality of care received.
What you can expect at Integrity: Our answer to how we approach measuring and monitoring quality begins by asking. Utilizing priceless feedback from clients and employees gathered from regular surveys, we can better understand how to resolve issues, train and improve. In addition to gathering frequent feedback, we have an industry-leading quality and compliance program led by a dedicated team committed to quality assurance and outcome improvement. But we don’t stop there. Integrity even has a team of Client Advocates available to assist our clients and their families with finding resources, resolving care concerns and ensuring safety in the home.
WHAT TYPE OF TRAINING IS PROVIDED?
Why this is important: Many states do not require specific training for caregivers when a family pays privately for care. As you or your loved one’s care needs change, additional training on specific tasks may be required to remain living at home. For example—a new diagnosis of Alzheimer’s Disease can present unique challenges for improperly trained caregivers, resulting in a potentially decreased quality of life for the client.
What you can expect at Integrity: Integrity provides extensive initial and ongoing training for all staff to ensure we are consistently upholding our mission to deliver care with unmatched skill, compassion and integrity. Training includes a combination of classroom, lab, and hands-on experience to ensure that we remain competent to provide any level of care needed. Our trainers not only act as mentors to our teams—they also work with clients and families to ensure the care received always meets and exceeds expectations.
WHAT HAPPENS IF SOMETHING GOES WRONG?
Why this is important: If hiring a caregiver privately, families often take on the associated risks of theft, worker injury, etc. When selecting a provider, make sure they are bonded and insured at a minimum. As a home care recipient, you’re inviting people into your home—so your trust shouldn’t be taken for granted.
What you can expect at Integrity: At Integrity, we are bonded, insured, and our workers are protected under worker’s compensation. We value your trust and are honored to be invited into your home as your care provider. If any issues or concerns arise, we are just a phone call away to discuss and will make resolution a priority—because to us, Integrity is more than just a name.