We have decades of experience in the Home Care space, but we don’t use that as an excuse to rest on our laurels—each situation is a unique opportunity to offer a fresh perspective. Using the latest technologies and therapies, plus our one-on-one approach to determine the type, level and timing of care, our aim is to create a better quality of life right in your own home.
Care At A Glance: The Basics
Personal Care, Advanced Personal Care (transfers, catheter care and ostomy hygiege), Respite, Nursing, Transportation, Errands and assistance with common Household tasks (housekeeping, meal preparation and pet care)
Medicaid, Medicaid HMO, County Tax and Grant Programs, Private Insurance, Long-Term Care Insurance, VA Benefits, Trust Funds, Worker's Compensation, Private Payment.
18 and older.
For services under the age of 18, please refer to Pediatric Care.
Length of Care
A couple days to indefinite care.
Anyone who needs home care due to aging, disability, injury or illness can receive services.
Requires physician order or state approval?
Sometimes. Specific medical care and oversight may require a physician's order and state programs funding services will determine the level of care needed in order to approve services.
Care Team: Who’s Here To Help?
Questions you should ask.
What types of services are available?
Many home care providers are limited to non-medical private duty care. Non-medical generally means the provider does not have nursing care or oversight as an option, and their caregivers are unable to perform more complex tasks, such as catheter care, bowel programs, utilizing lifting and transfer devices, etc.
At Integrity, we work with you and your family to customize a care plan to meet your unique needs. A benefit of having a 'medical' care model is that you don't have to switch providers or move to institutional care if your needs increase. From housekeeping to complex nursing care- Integrity can do it all.
How is quality of care measured and monitored?
Service quality and compliance are not always monitored within an agency. When selecting an agency, inquiring about program monitoring can help you understand what type of oversight the caregivers, nurses, and therapists have. Having a compliance and monitoring program in place helps an agency quickly respond to issues and also raises the overall quality of the care received.
At Integrity, we take several approaches to measuring and monitoring quality. First, we ask. Our clients and employees are regularly surveyed and we utilize the results to resolve issues, train and improve. In addition to getting feedback, we also have an industry leading quality and compliance program. We have a dedicated team committed to quality assurance and outcome improvement. Integrity also has a team of Client Advocates available to assist our clients and their families with finding resources, resolving care concerns and ensuring safety in the home.
What type of training is provided?
Many states do not require specific training for caregivers when a family pays privately for care. As you or your loved one's care needs change, additional training on specific tasks required to remain independent at home. A new diagnosis, such as Alzheimer's Disease, can present unique challenges for caregivers and proper training can make the difference in quality of life.
Integrity provides extensive initial and ongoing training for all staff to ensure we are competent to provide any level of care needed. Training includes a combination of classroom, lab, and hands-on experience. Our trainers don't just provide 'check the box' training, they act as mentors to our teams and work with clients and families to ensure the care received meets their expectations.
What happens if something goes wrong?
When selecting a provider, make sure they are bonded and insured at a minimum. As a home care provider, we have been invited into the homes of our clients. We don't take your trust for granted.
At Integrity, we are bonded, insured, and our workers are protected under worker's compensation. When hiring a caregiver privately, families take on the risks associated with theft, worker injury, etc. We are a phone call away to discuss any concerns you may be having and will work quickly to resolve any issues to your satisfaction.