1. Is it okay if members of my family want to wear the Integrity items?
1. Absolutely – we hope you and your family enjoys wearing the Integrity name!
2. What if the items I ordered don’t fit me?
1. Since the items are ordered from different companies – sizing may differ. If you are worried about how a particular item might fit, give Ursula a call and we will do our best to guide you.
3. Will the items shrink?
1. It is always a good idea to think in terms of “yes” most always, but we have selected high quality items so that shrinkage should be minimal.
4. Can I split my order on two payments?
1. No, however we certainly want you to have as many items as you would like. You are welcome to make smaller orders and spread them out over a period of time.
5. Can I use my Integrity Bucks for my order?
1. YES! You will need to mail your signed Integrity Bucks with your order to Ursula Gorman at the Springfield office. If the amount is more than the Integrity Bucks you have earned, then you will need to take care of that amount prior to receiving the merchandise.
6. How come some items take longer than others?
1. There could be several reasons for this, an item may be out of stock or back ordered. If you have not received your items within the allotted time, please contact Ursula at the Springfield office.
7. Can I wear the store items to work instead of my scrubs?
1. No, your scrubs are a part of your Integrity uniform.
8. How often can I order?
1. As often as you like!
9. Can I wash all of the items in the washing machine?
1. Please follow the care instructions on the individual item tags.
10. What if I want a color that is not listed?
1. The available colors were selected very carefully; however, we welcome your feedback. We want you to be proud to wear the Integrity name!
11. What if I don’t like the item I ordered once I get it or it is the wrong size?
1. As long as it hasn’t been washed, worn and the tags are still on it, you can exchange it. Just call me at 417-889-9773 ext.302 or e-mail me at ugorman@integrityhc.com and let me know what the problem is, we can fix it.
12. Can I redeem Integrity Bucks for an order that has already been paid for?
1. No. The Integrity Bucks have no cash value. They are strictly for purchasing store items. Redeeming them for an item already paid for would be the same as “cashing” them out.
13. Do Integrity Bucks expire?
1. No.
14. Can I give my Integrity Bucks to a friend to use?
1. No. Integrity Bucks are non-transferrable. They must be used by the person they were issued to.
15. Can I split the cost of my order between multiple paychecks?
1. No. When you place your order and you want to do payroll deduct, the approved order form will be sent to payroll to be deducted when I place the store order.
16. How long does it take to get my order?
1. It can take as long as 8 weeks. We try to keep it at 2 to 3 weeks, but there are certain times it can take longer. It also depends on when I place the master store order. It takes a minimum of 2 weeks to receive the orders once I place the master.
17. How do I pay for my order?
1. You can pay with Integrity Bucks, cash, check, payroll deduct or a combination of these.
18. What if I want to pay with Integrity Bucks and I order via e-mail or phone?
1. Just let me know how you are intending to pay and then mail me the Integrity Bucks. Since it takes a minimum of 2 weeks to receive the order back, you will have time to get them to me. I will have to have received them prior to sending you your order.

How do I place an order?

ONLINE: Go to www.integrityhc.com, go to Store. There is a catalog on our website that gives you the specifics on our items. Just add what you want to the cart. When you get ready to check out, fill out your contact information and where you want the order sent. You have the option of having it sent to your home or you can pick it up at your local office. (Mailing to your home is not available to office staff. Your orders will be sent to the office to cut down on costs.) if you order online, your order will be payroll deducted. If you prefer to pay another way, you need to call or e-mail me.

E-MAIL:You can e-mail me with your order and preferred payment method. I can do payroll deduct with your consent in an e-mail. The information I need in an e-mail is: item #, size, color and payment method. I also need your contact information, such as: your name, your office location and your phone number.

AT THE STORE: You are welcome to stop by the store at the Springfield office location and shop in person. If we have the item you want in stock, you can take it with you. If we don’t have what you need, we can place an order for it.

BY PHONE: you can call me and give me your order over the phone. If you want to do payroll deduct, I will need an e-mail with the approval or you will still need to stop by and sign for permission.